GNV - Grandi Navi Veloci

General Conditions of Passenger Carriage

- CGTP Edition 10/2022

We inform our kind Customers that, due to the national and international emergency situation linked to the mitigation of the spread of the contagion from COVID-19, some passenger transport conditions may undergo changes aimed at ensuring the best protection of Passengers (i) in compliance with the provisions urgent legal requirements issued by the Authorities; authorities, (ii) trying to maintain, as far as possible, the continuity of the of shipping service. We recommend that Passengers also consult the information on limitations and provisions for travel reported on the dedicated pages of the Ministry of Foreign Affairs: http://www.viaggiaresicuri.it/ - https://infocovid.viaggiaresicuri.it/index.html
GENERAL CONDITIONS FOR THE TRANSPORT OF PASSENGERS, THEIR BAGGAGE AND ACCOMPANIED VEHICLES.
The purchase of the ticket implies the unconditional acceptance by the Passenger for all legal effects of the following general conditions of passenger transport (CGTP). DEFINITIONS: With the term “Passenger” means each person transported on the basis of the passage ticket issued by the carrier and/or by the relevant agencies; authorized. With the term “vector” and/or “Company” means Grandi Navi Veloci SpA “Object” of the contract is the transport service as governed by articles 396 and following of the Navigation Code. The carrier undertakes to carry the passenger and the accompanying vehicle under the following conditions which the Passenger undertakes to examine and observe in full before purchasing and/or booking the passage ticket. The ocean freight service is available for you. referring to the route indicated on the ticket, including accommodation on board and any accompanying vehicle. Any ancillary services provided by the maritime carrier do not form part of the contract. With the term “maritime carrier” means the contractual carrier and the actual carrier. The ship used for the transport can be be part of the GNV fleet or another effective carrier. “Disabled Passenger” or “Passenger with Mobility; reduced” it is any passenger whose mobility is impaired. in the use of a means of transport it is reduced as a result of a disability; physical (sensory or motor) mental or psychological, impairment, or any other cause of disability; o impairment, permanent or temporary, whose condition requires particular assistance and the adaptation of services to passengers present on the ship as a consequence of such disability.
Art. 1 VALIDITY: the ticket is valid; personal, it is not; transferable and is valid only for the carriage specified therein. The Passenger is required to diligently keep the contract/ticket to justify one's right to travel and to show it to any Officer of the Ship or officer of the Company; who requested it. The Passenger without a ticket must immediately notify the Captain and/or the Purser on board. Failing that, it will be required to pay double the price of passage to the port of destination, without prejudice to compensation for the related damages.
Art. 2 PRICE: the price indicated on the ticket is that of the carrier's tariff in force on the date of issue of the same. The rate is not included. fixed and is subject to decrease or increase. Special discounts and reductions do not have retroactive effect on tickets already sold. issued. The “native/resident” they are not present on all departures and accommodations. Quotations do not confirm the price and do not guarantee seats on the ship. The Passenger is responsible for the taxes and fees for embarkation and disembarkation, stamp duty, etc., where due, as well as as summarized on the travel document. The ticket price is € inclusive of taxes and port dues that the Company pays to each relevant Authority. competent according to the modalities; established by these and which may vary from year to year. For Passengers traveling to Tunisia only, in compliance with the provision of the Tunisian law TUN n° payment of the Additional Passenger Disembarkation Fee for the amount of twenty (20) Dinars (or the equivalent in Euros on the payment date) is due. This fee must be be paid at check-in; the maritime carrier GNV will arrange for the to remit the amounts due directly to the Tunisian Treasury. the transport contract will be understood as perfected only once the booking system has communicated the booking reference number and ticket number (failure to receive the Internet Ticket does not affect the issuance of the ticket already confirmed on video). 2.2 Unless otherwise specified, the price shown on the ticket does not include including the administration of food on board, which remains the responsibility of the Passenger. Prepaid meal packages (at a special rate) and only for customers in groups of at least 12 people, can be purchased when booking the ticket. The type and composition of the package varies according to the line and the ship's operator. It's it is also possible the purchase of a voucher of various denominations (food pass) at a discounted rate that allows consumption at the on-board catering outlets: when booking the ticket at the port ticket offices at the on-board reception before the ship departs. Please consult our website www.gnv.it for further details and information. For any cancellations and/or cancellations, please refer to article 6 of the General Conditions of Passenger Transport (CGTP) in force. 2.3 In the event of a reservation and ticket issuance by a Passenger who needs to receive the relative electronic invoice made out to a Public Administration body, it is necessary; the Passenger is obliged to request the issue of an electronic invoice at the time of booking, indicating the details of the person to whom the accounting document is to be made out to, such as (i) name, (ii) Tax Code/VAT number, (iii) Code IPA, (iv) Tender Identification Code (CIG), (v) Single Project Code (CUP), (vi) indication of any Participation in the so-called “split payment” and (vii) indication of the PEC email address. For electronic invoicing to the PA it is necessary to the Passenger assistance service is available from the Group Office tel. +39 010 2094591. 2.3.1 For the Passenger who needs to receive an electronic invoice for the ticket to be purchased, it is necessary to send an invoice. The service is available by accessing the dedicated page of the website www.gnv.it “request an invoice”. In the absence of the aforementioned communication, the maritime Carrier will not be able to provide for electronic invoicing and will not be charged. liable to any complaint. 2.3.2 The request to issue an invoice for individual passenger tickets must be made by completing the online form on the website www.gnv.it within the fourth (4th) day from the ticket issue date. be carried out for each new ticket to replace the previous one. It will come issued a single summary monthly invoice (and/or any credit note). Following this request, GNV will arrange for the to issue an invoice pursuant to art. 21, paragraph 4 of Presidential Decree 633/1972, by sending it exclusively by email to the address indicated on the form completed in the aforementioned form. For all the practices issued by the GNV Groups office, a report will be sent. summary monthly invoice issued using the data provided at the time of opening the case. Please pay the utmost attention to filling in the required mandatory data, in fact if they are even partially incorrect, it will not be possible to complete them. follow up on the invoice issue request. 2.3.3. Requesting and issuing invoices for restaurants and shops can be be carried out directly on board at the front desk of the Ship's Purser's Office. Art. 3. ACCOMMODATION: The Passenger will occupy the accommodation; the seat indicated on the ticket and failing that, the one that will be assigned to him; indicated by the Captain or the Purser on board. In case of objective necessity, the Company has the right to to send the Passenger to a different place. In the event that the place assigned is of a higher type, it will not be applied for. fare difference will be requested, while if the new place is of a lower type, the difference will be made. the difference paid in addition will be paid to the Passenger, without prejudice to the option by the Passenger to terminate the contract in accordance with the law, by accessing the dedicated section https://www.gnv.it/it/assistance/contatti/segnalazioni. 3.1 The accommodations (cabins and armchairs) must be vacated in advance of the ship's arrival time, to allow disembarkation operations to take place in safety. The modalities and the timing of the release of the accommodations, as well as the such as the indications of the meeting points in the common areas, will be announced by the Ship Command. 3.2 In the event that Passengers with reduced capacities are motor skills had needs; of a special cabin for the disabled must promptly notify the Company, which, in order to guarantee the Disabled Passenger and the Mobility Passenger; Reduced comfort and safety for the entire duration of the trip, it will have to be evaluate the actual availability of of the same, since é such accommodations are, in fact, available in limited numbers. The Disabled Passenger and the Passenger with Mobility; Reduced, for this purpose they can book a special disabled cabin by contacting the telephone number +39 010/20 94 591. More information is available in the dedicated area on the website www.gnv.it
Art.4 PRESENTATION FOR BOARDING: (i) national and EU travel - the time established for check-in is 11:00 am. within two hours before the ship’s scheduled departure time for Passengers with accompanying vehicles, while for Passengers without accompanying vehicles it is necessary; of an hour; (ii) extra journeys -Schengen - the established check-in time is: within four hours before the scheduled departure time of the ship for Passengers with and without accompanying vehicles. Presentation beyond these terms will result in denial of boarding. The Passenger who has checked in must have the right to do so. remain inside the boarding area, until you actually board the ship, as you are not allowed to leave this area. It's in any case, the Passenger is obliged to check well in advance for any changes in the ship departure time and presentation at check-in through the dedicated channels (Ticket Offices, Travel Agencies, website www.gnv.it). 4.1 Passengers with reduced capacities motor skills when boarding and while waiting in the yard, directions will be given for parking the car at the Garage bridge to reach more points of interest. the elevators comfortably.
Art. 5 FAILED DEPARTURE: Passengers who do not show up within the time indicated above for check-in, or who in any case fail to board the ship provided for and indicated on the boarding pass, are not entitled to a refund, even partial, of the price paid and indeed must complete the payment of the passage price if he had not paid it in full. No refunds will be made. also recognized in the following cases: (i) denied boarding for safety reasons, even if the Passenger is present within the times indicated above; (ii) if the Passenger is in possession of unsuitable documentation for embarkation or disembarkation at the port of destination; (iii) if, after checking in, the Passenger does not show up in time for boarding; (iv) if the passenger is not indicated in the names of the ticket, (v) if the Passenger is not in possession of a suitable health document in relation to the applicable health protocols (eg green pass and/or PCR test no earlier than 48 hours from the scheduled departure)
Art. 6 WITHDRAWAL AND REFUND: withdrawals must be communicated by the Passenger to the Company; directly or through the travel agency in the terms indicated below and with the application of the following penalties: from the time of booking up to 20 days before departure 25%; from 19 days up to 4 days before departure 30%; from 3 days up to 2 hours before departure 50%. Tickets purchased in presale are non-refundable. The aforesaid deductions apply to the total fares for Passengers, vehicles booked and related surcharges and taxes. The date and time of the cancellation must be noted on the ticket by the Company. or by the travel agency that issued the ticket. The calculation of the terms starts from the day following the cancellation date and includes the departure date. No refund is due to those who cancel less than two hours before the scheduled departure, to those who do not show up at the time established for boarding without having given prior notice to the Company; the occurrence of one of the circumstances provided for by art. 400 Navigation code In case of cancellation of a ticket already in use. modified will be changed. applied the most severe penalty; onerous valued on the basis of the date the changes were made. Is not serious; the possibility is foreseen; partial cancellation of the ticket, therefore the cancellation is to be understood as referring to the entire travel document. The Passenger is advised to take out an insurance policy to cover the aforementioned penalties. for cancellations. Tickets issued at a special return rate (return) can only be canceled simultaneously for both the outward and return journeys. The Passenger who does not use the journey purchased is entitled to request a refund of the “fees” port, by submitting a written request, by registered mail, to the contractual Carrier at the Genoa office – via Balleydier, 7 chap. 16149. Tickets purchased in presale are non-refundable limited to the amount paid in advance and until the actual conversion into a final ticket. 6.1 (i) For bookings made in the period between 01/10/2023 and by 01/23/2023, for journeys up to September 2023 on all lines operated by GNV, the Passenger will be able to cancel the booking. benefit from: Flexibility; in planning your trip, thanks to the elimination of cancellation penalties up to 20 days before departure (from 19 days to 4 days before departure 30%, from 3 days up to 2 hours before departure 50%; from less than two hours from the scheduled departure 100%). Possibility to buy in mode; Presale by anticipating 20% of the total ticket (minimum €50.00). Presale cannot be accepted. be modified or canceled and failure to confirm departure will result in the loss of the amount paid. The application of the gratuity of the cancellation penalties will be charged; carried out only if the presale purchase will be completed. paid within the term of validity; of the period of validity of the gratuity; cancellation penalties; the final ticket cancellation policies are subject to the General Conditions of Passenger Transport in force on the date of conversion. (ii) For bookings made in the period between 06/12/2022 and by 09/01/2023, for journeys up to September 2023 on all lines operated by GNV, the Passenger can; benefit from: Flexibility; in planning your trip, thanks to the elimination of cancellation penalties up to 14 days before departure (from 13 days to 4 days before departure 30%, 3 days up to 2 hours before departure 50%; from less than two hours before scheduled departure 100%). Possibility to buy in mode; Presale by anticipating 20% of the total ticket (minimum €50.00). Presale cannot be accepted. be modified or canceled and failure to confirm departure will result in the loss of the amount paid. The application of the gratuity of the cancellation penalties will be charged. carried out only if the presale purchase will be completed. paid within the term of validity; of the period of validity of the gratuity; cancellation penalties; the final ticket cancellation policies are subject to the General Conditions of Passenger Transport in force on the date of conversion. (iii) For bookings made in the period between 11/24/2022 and within 12/5/2022, for journeys up to September 2023 on all lines operated by GNV, the Passenger can; benefit from: Flexibility; in planning your trip, thanks to the elimination of cancellation penalties up to 14 days before departure (from 13 days to 4 days before departure 30%, 3 days up to 2 hours before departure 50%; from less than two hours before scheduled departure 100%). Possibility to buy in mode; Presale by anticipating a lower amount, reduced from 20% to 10% of the total ticket (minimum €50.00). Presale cannot be accepted. be modified or canceled and failure to confirm departure will result in the loss of the amount paid. The application of the gratuity of the cancellation penalties will be charged. carried out only if the presale purchase will be completed. paid within the term of validity; of the period of validity of the gratuity; cancellation penalties; the final ticket cancellation policies are subject to the General Conditions of Passenger Transport in force on the date of conversion. (iv) For reservations made in the period between 10/24/2022 and within 11/23/2022, for journeys from February to September 2023 on all lines operated by GNV, the Passenger will be able to; benefit from: Greater flexibility; in planning your trip, thanks to the elimination of cancellation penalties up to 7 days before departure (from 6 days up to 2 hours before departure 50%; from less than two hours before scheduled departure 100%). Possibility to buy in mode; Presale by anticipating a lower amount, reduced from 20% to 10% of the total ticket (minimum €50.00). Presale cannot be accepted. be modified or canceled and failure to confirm departure will result in the loss of the amount paid. The application of the gratuity of the cancellation penalties will be charged; carried out only if the presale purchase will be completed. paid within the term of validity; of the period of validity of the gratuity; cancellation penalties; the final ticket cancellation policies are subject to the General Conditions of Passenger Transport in force on the date of conversion. 6.2 The conditions referred to in paragraph 6.1 may be extended and/or modified upon notification in the dedicated section of the website www.gnv.it/it/prenota-sereno/safe.
Art. 7 VARIATIONS: In the event of variations to the ticket, no change will be required. pay a fixed fee, but only the possible adjustment of taxes and bunker surcharge, i.e. the amount that will be paid. fixed and published in advance and any fare differences if the change involves a higher fare than the original one: the replacement of the ticket involves the application of a fee (i) of € 30.00 on lines from/to Morocco, on lines from/to Genoa-Barcelona, Genoa-Tunis, Civitavecchia-Tunis, and on the Palermo-Tunis line and (ii) €25 on Italian national cabotage lines (eg Genoa -Palermo, Genoa-Porto Torres, Genoa-Olbia, Civitavecchia-Palermo/Termini Imerese, Civitavecchia-Olbia, Naples-Palermo/Termini Imerese); ticket replacement fees are not applied for the lines from Bari to Durres and from Valencia/Barcelona to the Balearic Islands. Tickets issued at a special round-trip rate (return) can only be changed at the same time by charging the fixed fees on both tickets. No changes are allowed while check-in is in progress. For all tickets issued under particular and/or special conditions, there is no charge. no changes allowed. Any variation of the ticket issued does not give right to reimbursement, while it is due the payment of the difference between the ticket subject to change if the change involves accommodation and/or a higher price. Tickets can be changed by accessing the website www.gnv.it, the Contact Center and through an authorized travel agency. Tickets purchased in presale cannot be modified unless converted into a final ticket and the related payment in full.
Art. 8 ADVANCED/DELAY OF DEPARTURE OR ARRIVALS - CANCELLATION OF DEPARTURES - CHANGES TO ITINERARY: the Passenger is required to ascertain, before departure, that there have been no changes relating to the timetable shown on the ticket. The Company, for the cases provided for by the Navigation Code and for the cases of objective necessity, and/or force majeure, has the right to to cancel the announced departure, to add or omit stopovers; to start the voyage from a port other than the established one, to assign the ship to another line, to anticipate or delay the departure date, to replace the ship that will make the change; transport. If the Passenger is re-protected on a journey operated by another carrier and with a travel document issued by the latter, the carriage will be refunded. regulated according to the GTC of the actual carrier. 8.1 In the event of delay in departure, the Passenger is in any case guaranteed the rights and assistance provided for by articles 16, 17 and 18 of EU Regulation no. 1177/2010, subject to the exemptions pursuant to article 20 of the same Regulation. 8.2 In the event of a delay in arrival at the port of destination, the Passenger is in any case guaranteed the rights and assistance provided for by articles 16, 17 and 18 of EU Regulation no. 1177/2010, subject to the exemptions pursuant to art. 20 of the same Regulation: economic compensation equal to 25% of the ticket price for a delay of at least: i. two (2) hours on a regular service of between four and eight hours duration; ii. three (3) hours on a regular service of eight to twenty-four hours duration; iii. six (6) hours on a regular service exceeding twenty-four hours. If the delay exceeds double the time indicated above, the financial compensation is paid. up to 50% of the ticket price 8.3 In the event of cancellation of a journey, or of an extended delay, passengers are entitled to refreshments and meals in reasonable relation to their waiting time. These provisions are applicable in relation to the duration of the expected delay and the distance from the port of destination. In addition, the actual carrier will arrange for it. to hotel accommodation (or accommodation on board a moored ship) if necessary, as well as transport from the port to the place of accommodation. Passengers will be informed by the carrier of the arrangements in relation to obtaining refreshments, transport and hotel accommodation (or on board another vessel). 8.4 The Captain, for the cases provided for by the Navigation Code and for the cases of objective necessity, must and/or force majeure, has the full right to to proceed without a pilot, to tow and assist other vessels in any circumstances, to deviate from the ordinary course in any direction, for any distance and for any purpose attributable to his duties as Master, as well as; as required by the Navigation Code and by International Conventions, and in this sense to touch, both before and after departure, any port or ports whether or not they are on the ship's itinerary, even if in the opposite direction or beyond the usual route, either backwards or forwards in any order for any purpose, one or more times, to transfer the Passenger and the vehicle to any other vessel or means of transport, whether or not belonging to the Company, bound for the port of destination. 8.5 The carrier declines all responsibility; for damages caused to the Passenger by the delay or non-execution of the transport if the event derives from unforeseeable circumstances, force majeure, adverse weather and sea conditions, strikes and technical failures constituting force majeure or other causes not attributable to it and in any case in compliance pursuant to articles 402, 403, 404 and 408 of the Navigation Code and EU Regulation no. 1177/2010. 8.6 To submit a complaint relating to travel inconvenience, delays and/or cancellations, or a request for compensation, the Customer may contact Grandi Navi Veloci by completing the appropriate online form on the website www.gnv.it in the “Complaints” section. Alternatively, applicants can write to Grandi Navi Veloci SpA, Customer Care, via Balleydier, 7 - 16149 Genoa (Italy) or by fax to n° fax 0039 010 55 09 302. The person submitting the request must be one of the passengers. Applicants must provide their name and contact details, ticket number and details of the journey concerned. Compensation requests can only concern the people indicated in the reservation itself. 8.6.1 Cargo, vehicle and passenger injury claims are handled by the Legal, Litigation & Insurance companies to which interested parties can write to Grandi Navi Veloci SpA, Legal Department, Litigation & Assicurazioni, via Balleydier, 7 - 16149 Genova (Italy) or send them by fax to n° fax +39 010 5509336. Passengers are also informed that each Member State has designated one or more bodies responsible for the implementation of Regulation 1177/2010 (site http://www.autorita-trasporti.it /) 8.7 The rights of the Passenger in relation to a delay and/or a request for compensation lapse if they are not exercised and presented to the the Customer Care office of the carrier within two months from the date on which it was received; the service was or should have been performed. For any complaint in relation to the possibility to exercise the rights due to the Passenger is; The Customer Care office is available by filling in the appropriate online form on the website www.gnv.it in the Complaints Section by accessing the link https://www.gnv.it/it/assistance/contatti/segnalazioni or at n° by fax +39 010 5509302.
Art. 9 EMBARKATION AND DISEMBARKATION OF VEHICLES: the vehicles will be called for embarkation in the order that will be given. ordered by the Master of the vessel and/or by his auxiliaries and supervisors. Vehicle embarkation operations, including their accommodation in the assigned place on board (each vehicle must be parked with the handbrake on and the gear engaged), disembarkation operations as well as any transfer of the vehicle from the parking space to the ship and/or any transfer of the vehicle from the ship to the parking space are always carried out at the care, risk and responsibility of the shipper. exclusive to the Passenger, except for any cases of proven defect in the state of the places/ship. Furthermore, the Passenger remains exclusively responsible for any damage to his vehicle, to the goods and luggage contained therein, to his own person as well as to the passenger. to people in the vehicle. The Passenger is furthermore exclusively responsible for any damage caused to third parties, their vehicles, goods and luggage (except for the provisions of Article 412 of the Navigation Code). During embarkation/disembarkation, only drivers will have access to the garage; the other passengers will have to board and disembark from the appropriate pedestrian accesses. In the event of non-compliance, the Company does not accept liability; for any damage to property or persons. The vehicle, including any trailer and/or caravan, with what is contained therein, is accepted by the carrier as a single unit; of cargo without declaration of value. Therefore, any liability may not apply. of the carrier for loss and/or damage to the vehicle cannot exceed the limit set forth in art. 423 of the Navigation Code, except for any hypotheses of liability; due to willful misconduct or gross negligence. The Passenger who intends to declare the value of the accompanying vehicle must formalize it in writing before booking; the cost of transporting the vehicle will be depending on the declared value. During the booking phase, the Passenger must declare the correct measurements (all out; for example including luggage on the roof), the type of your vehicle and the license plate; in the event that what is declared is not compliant, a refund will be given. payment of the relative tariff differences envisaged and “fee” for ticket modification. The Company reserves the right not to embark vehicles that do not comply with what was declared at the time of booking in the event of unavailability; adequate ship garage spaces. Vehicles powered by LPG and methane must be reported to the staff upon boarding. They will be parked in an ad hoc section in the ferry garage.
Art. 10 RULES TO BE OBSERVED BY THE PASSENGER: the Passenger is required to observe the provisions of Italian and international laws, and the General Conditions of Passenger Transport (CGTP) published on the website www.gnv.it and in any case displayed at GNV points of sale, as well as the instructions given by the Master of the vessel. Furthermore, the Passenger is responsible directly to the Company; of all contraventions, harassment, fines and expenses to which, due to him, the Company is subjected by the authorities; port, customs, health and/or by any other authority; of any country. In the event of an emergency, the Passengers must make themselves available to the Captain and the Officers and must comply with the orders and instructions they receive in a disciplined manner. The above, without prejudice to the fact that the GNV Company reserves the right to sue the passenger who is responsible for the aforementioned behaviors if they constitute criminal or disciplinary offenses, according to the applicable law. 10.1 The passenger also undertakes to comply with the provisions of the maritime Carrier which prohibit smoking in the internal rooms of the ship, suitably marked. 10.2 Passengers are required, at their own care, expense and liability; to verify, before boarding, the suitability of the of their identity documents; and those relating to any accompanying vehicles, at the Authorities; of Police in charge, in order to ascertain that they are suitable for entry into the country of disembarkation and valid. The company will not refund the amount. those Passengers not authorized by the Border Police and/or by the company itself to embark or disembark, as found with documents not suitable for expatriation; the company reserves the right to retaliate against the Passenger for any costs and/or penalties that it may receive as a result of the aforementioned circumstances. The Passenger is liable for all damages, in any case caused by him or by people or animals in his care, to the ship's furnishings, its appurtenances and accessories, to its equipment, as well as to other Passengers, the Carrier's employees or auxiliaries of the latter. If the passenger on board jeopardizes the safety of the journey, disturbs other passengers and the crew or behaves in any way in such a way as to cause them discomfort, hinders the crew in carrying out their duties, does not comply with the provisions of the Captain of the ship and the responsible for him in terms of correct behavior on board or compliance with procedures; it will be able to be subject to the measures necessary to prevent or limit such behaviour, including any coercive measures within the limits of the provisions of the law, as well as upon disembarkation or refusal to continue the carriage. Grandi Navi Veloci reserves the right to not to embark on its ships anyone who had adopted on previous occasions/journeys conduct in violation of the provisions of paragraph 10.4 of the General Conditions of Passenger Transport (CGTP) in force.
Art 11 TRANSPORT OF UNACCOMPANIED MINORS: Passengers aged children under 14 cannot travel alone. They must be constantly supervised by their parents and/or adults who have custody of them and cannot circulate on the ship without being accompanied. In no case will the Carrier be responsible for damages occurring to minors in violation of the above. If the minor travels in the care of other people, he/she must be cared for. be provided with a declaration of indemnity for the maritime carrier, with which the parents, or those who exercise parental authority; parental authority, they declare to entrust the minor to a designated person, who will be responsible for it. responsible for all legal purposes. This declaration must be be accompanied by a photocopy of the identity document; currently valid; of each registrant. It is understood that the Passenger will have the the burden of obtaining all the necessary documentation required by the country of destination and the Carrier assumes no responsibility for this. in the event that this documentation should be considered insufficient by the Authorities; port of destination. We remind you that if the minor travels accompanied by only one parent, for expatriation he is required to leave the country. the written consent of the other parent and/or custodial legal guardian is required. 11.1 Passengers under the age of 18 aged between 14 and 18, can travel alone, on condition that they are in possession of a written authorization from the parent authority; parental authority that releases the Carrier from any liability.
Art. 12 HEALTH CONDITIONS OF THE PASSENGER: The Captain has the right to to refuse passage to anyone, in its judgment and that of the Company; itself, in physical or mental conditions, such as to be deemed unfit to travel and/or to anyone who is under the influence of drugs, hallucinogens, alcohol, disease or infirmity, and whose condition may represent a danger for themselves or for the safety of other Passengers. In all of the aforementioned cases, the Passenger will not have to pay. right to compensation for damages and will be in turn liable for damage caused to the ship, to all its fittings and equipment, to third parties as well as to the ship. to third party things. The acceptance of the Passenger on board by the Company must not be considered as a waiver of any of its rights to subsequently assert its reservations on the conditions of the Passenger whether or not these were known to the Company; at the time of boarding and/or departure of the ship. 12.1 In the event that the Captain, also on the advice of the ship's doctor, deems that, for any reasoned reason, the presence on board of the Passenger puts or could put his safety or that of the other Passengers at risk, he will have to take the risk. the faculty; to order his disembarkation in any port. And also for this provision, the Passenger will not have to pay. title to request from the Society & agrave; and/or to the Carrier any indemnity and/or compensation for damages for the decisions taken by the Captain.
Art.13 PASSENGERS WITH NEEDS OF SPECIAL ASSISTANCE: The transport of Mobility Passengers is not possible. reduced, disabled, sick or other people who require special assistance must be communicated, by sending the documentation certifying the right, at least 5 days prior to the scheduled departure to the carrier by telephone by contacting the GNV Contact Center at number +39 010.2094591 and/or to the e-mail address pmr@gnv.it, for particular cases the request must be sent at least 5 working days before departure, as the ship is not equipped with personnel and/or structures such as to be able to offer individual substitute services , assistance, care or similar to Passengers. Any assistance offered on board to passengers who have special needs it is provided free of charge. Passengers using wheelchairs or other mobility aids are not allowed. they will have to bring them with them. The devices on board will be offered until supplies last. of the same after completing the appropriate form. 13.1 PREGNANT WOMEN: Passengers who know that they are pregnant are entitled to be pregnant. required to notify the ship's command before boarding. Under conditions of uncomplicated gestation, concluded on the 6th month of pregnancy, is It is necessary for the Passenger to obtain a medical certificate certifying the suitability for the to face the sea voyage, to be presented to the ship's officer who requests it, and also must fill in the specific indemnity which can be downloaded from the website www.gnv.it, or at the GNV ticket offices, or by contacting the Grandi Navi Veloci Contact Center on +39 010.2094591. For the other cases, the pregnant Passenger must be in possession of a medical certificate authorizing the trip regardless of the month of pregnancy. However, the discretionality remains unchanged; of the Captain referred to in Article 12 above.
Art. 14 EXPLOSIVES, FLAMMABLES AND HAZARDOUS MATERIALS: it is it is strictly forbidden for the Passenger to include in the baggage or in the belongings of his property; industrial residues or explosive and/or flammable substances placed on board the vehicles or otherwise dangerous for the safety of the ship, of the cargo or for the safety of the vessel. of the other Passengers and members of the crew. In the event of an ascertained violation of this prohibition, the Captain is liable. authorized to seize or destroy such substances without the Passenger being able to claim any compensation. The Passenger will also be held responsible for the consequences deriving from the infringement of this prohibition. 14.1 It is it is strictly forbidden to light gas or electric stoves, irons and all instruments that may have an open flame throughout the ship. In the event of seizure of the aforesaid instruments, they will not be returned and nothing will be possible. be claimed as compensation from the sea carrier. The Ship Command will have the faculty to take these instruments and unload them, reserving the right to file a complaint with the Authorities; competent. Furthermore, the faculty remains unaffected. of the sea carrier to make up for any injury and/or damage to the vessel and/or crew. Art. 15 WEAPONS: Upon embarkation, Passengers are obliged to hand over to the Captain’s custody all bladed and/or firearms in their possession. In the event of non-compliance, offenders will be liable to confiscation of weapons and referral to the Police Authority. Competent judiciary.
Art. 16 BAGGAGE: Baggage not delivered to the carrier must contain only effects for the personal use of the Passenger. All valuables, jewellery, cash, traveller's cheques, etc. they can be deposited in the ship's safety deposit boxes or, in their absence, delivered in a closed and sealed envelope to the Purser who will issue the certificate. receipt of this envelope without checking its contents. If it is ascertained that objects not for personal use are contained in the baggage not delivered to the carrier, the Passenger must check the baggage. pay triple the rate for the transport of the objects themselves in addition to compensation for any damage. In any case, it remains agreed that even for luggage and objects not delivered to the carrier, the responsibility remains. of the carrier itself is limited to the maximum amount resulting from any written declaration of value issued by the Passenger, provided that the latter has paid the higher freight. Otherwise it will apply. the limit of the art. 412 of the Navigation Code. 16.1 Only two packages containing personal effects (clothing only) are allowed as free hand baggage. Excess hand baggage will be subject to a refund. be stowed in a container by paying Euro 10.00 per piece on lines to and from Tunisia. 16.2 Excess baggage (used household goods, used appliances, used furniture, etc.) not transported on the roof of the car at the time of boarding, may be returned to the car. be stowed in a container made available by the company by paying Euro 20.00 per piece on lines to and from Tunisia. Is not serious; it is permitted to import electrical appliances from Tunisia and/or Morocco that do not comply with EEC directives.
Art. 17. LOSS AND/OR DAMAGE OF LUGGAGE AND PERSONAL EFFECTS OR OF THE VEHICLE: the loss and/or damage of luggage and other personal effects or of the vehicle accompanying the Passenger must be reported by the Passenger to the Command of the vessel or to the agents and/or officers of the Company; in the port of unloading - under penalty of forfeiture - at the time of delivery in the case of apparent loss or damage or within three days of delivery in the case of non-apparent loss or damage. For luggage and objects not delivered by the Passenger to the carrier, the latter is not responsible for the transfer. liable for loss and/or damage unless the Passenger proves that they were caused by causes attributable to the carrier. However, the carrier is not liable for damages and/or failures attributable to vandalism and/or willful acts by third parties. 17.1 The carrier has set up a “Lost & Found” (lost and found) who can be contacted by e-mail lostandfound@gnv.it or by fax at n° +39 010 5509302
Art. 18 PETS: the transport of small-sized pets (cats, dogs, etc. as defined by EU Reg. 576/2013 – Annex I Part A.) accompanying the Passengers is permitted on condition that they are in possession of a certificate of good health, are led on a leash and muzzled and that the relevant passage ticket has been purchased. As provided for by EU Reg. 576/2013 Art. 5, pets (of the species listed in Annex I Part A) may accompany the owner or person authorized by the latter in a number not exceeding 5. In order to comply with the regulations hygienic-sanitary conditions, pets, when accepted by the Company, must travel either in the dedicated cabins (maximum number allowed is 2 animals per cabin) or in the kennel or shelter. The person traveling with a pet is required to present the identification document required for any non-commercial transport. The Passenger who uses the “four-legged friends” it is responsible for the conduct of the animal for the entire duration of the trip. It's the permanence of animals in the common areas is prohibited; to allow the animals to walk & egrave; an external area is available, in which they must be led on a leash and muzzled. As a partial exception to the above, it is allowed access to the ship premises to guide dogs accompanying the blind Passenger and Civil Protection dogs with suitable certification and in service. Passengers are responsible for any damage caused to property or to third parties by their animals. The carrier declines any responsibility; for possible seizure or suppression of animals by the authorities; Sanitary services at the port of disembarkation/embarkation, as well as for damage to animals, for escape, loss or death of the same occurred during transport or during embarkation and disembarkation, unless proven cases of willful misconduct and/or negligence attributable to the carrier. The Passenger is in any case always required to behave appropriately and diligently in order to avoid and/or prevent such problems. The Passenger is also required to verify that the animals transported are in compliance with all the health documentation required at the time of travel by the regulations in force from/to the port of destination. The GNV Company will not reimburse the amount paid. those Passengers not authorized by the Border Police and/or by the Authorities; Sanitaria and/or by the Company itself to embark and/or disembark, as they do not have suitable health certification for their pet.
Art. 19 INFORMATION ON PASSENGERS: Upon boarding, passengers are required to inform them of any emergency needs. assistance or special care referred to in Article 13. Passengers are also required to communicate already; during the booking phase, your personal details must be provided. understandings such as: surname and full name (in compliance with DM 83/T 20/6/2007 of the Ministry of Transport), date of birth, gender, age category; (infant, child, adult). It's the Passenger is obliged to communicate any changes to personal data if different between the time of booking and the time of boarding. Personal data is collected pursuant to Legislative Decree No. 251 of 10.13.1999 implementing EEC Directive 98/41 of 06.18.1998, to the regulations relating to the application of the ISPS code on anti-terrorism regulations, as well as in compliance with the provisions by the European Regulation 2016/679 (GDPR) on privacy and, again, by Legislative Decree nr.196/2003 on privacy. During the booking phase, the payment will be made. requested the Passenger to indicate his/her mobile telephone number and e-mail address. Any cancellations and/or changes will be communicated to the passenger via the telephone number provided at the time of booking (also via SMS). GNV is not responsible for the impossibility of telephone contact in case of no number, unreachable number, wrong number. The carrier has the right to to use the personal data provided by the Passenger, including information regarding purchases, for the purpose of: •making a reservation and/or issuing a ticket; •provide transportation and related services; •accounting, billing, auditing; •verify and check credit cards and other payment cards; •information notices relating to the trip purchased (for example in the event of schedule changes and/or cancellations) •immigration checks; •purposeà control, security, health, administrative and legal; •activitiesà marketing, market research, statistical analyses, development of new services (which will be implemented only with the consent of the Passenger or for which the carrier will give the latter the right to be excluded). The Passenger, exclusively for the purposes indicated above, authorizes the carrier to use and, where necessary, transmit the personal data provided to: •to the port and commercial agents of the carrier, limited to the provision of services for the trip purchased; •States and public bodies, where required and in compliance with applicable law;
Art.20 APPLICABLE LAW AND COMPETENT COURT: the contract for the carriage of Passengers, their luggage and accompanying vehicles is regulated by the Navigation Code, by Regulation (EU) n.1177/2010, by the SOLAS Regulation and interpreted in accordance with the to Italian law. For any dispute arising from the interpretation and/or execution of the transport contract, it will be the responsibility of the party. the Court of the place of residence or registered office of the defendant is exclusively competent, at the choice of the plaintiff. In the case of a Passenger residing in Italy who qualifies as a consumer pursuant to current Italian legislation, it will be the same. the place of residence or domicile is exclusively competent