The Grimaldi Group SpA operates as an agent of the Grimaldi Euromed SpA carrier. indicated in the travel document. Passengers, their luggage and accompanied vehicles are carried under the Agreements and Conditions of the Carrier. By purchasing the ticket, the passenger accepts these Agreements and Conditions set out below. In the same way, when booking and/or purchasing the ticket, the passenger authorizes the processing of personal data according to the methods established by the passenger. specified in the Privacy Policy reported at the bottom of this document and in accordance with the to Legislative Decree 196/2003.

 

DEFINITIONS.
Carrier: the operator who carries out the maritime transport service; Accompanied vehicle: the motor vehicle (including any towed vehicle) embarked following a passenger, used for the transport of people and goods not intended for sale, owned by the or legally at the disposal of the passenger named on the passage ticket; PMR: person whose mobility is limited. is reduced, in the use of transport, due to disabilities; physical (sensory or locomotor, permanent or temporary), physical disability; or mental impairment, or any other cause of disability, or for reasons of age, whose condition requires adequate attention and an adaptation of the service to respond to specific needs; Service Contract: Concession contract for the public maritime transport service of passengers, vehicles and goods between Naples, Cagliari, Palermo and vice versa and Civitavecchia, Arbatax, Cagliari and vice versa, stipulated with the Ministry of Infrastructure and Mobility; Sustainable; Lines under agreement: Naples-Cagliari, Cagliari-Naples, Cagliari-Palermo, Palermo-Cagliari, Civitavecchia-Arbatax, Arbatax-Civitavecchia, Civitavecchia-Cagliari, Cagliari-Civitavecchia.

SHIPS. The ships in service are Ro/Pax or Cruise Ferries, used for the transport of passengers and goods.

APPLICABLE STANDARDS.
The transport contract for passengers, their luggage and accompanying vehicles is governed by Regulation (EU) no. 1177/2010, by Regulation (EC) n. 392/2009, by the Athens Convention of 12/13/1974 as amended by the London Protocol of 11/01/2002, by the Italian Navigation Code as amended; as interpreted in accordance with the to the Italian legal system as well as from any subsequent amendments to the aforementioned legislation and/or any new sector regulations. For transport services between Naples, Cagliari, Palermo and vice versa and Civitavecchia, Arbatax, Cagliari and vice versa, the same rules apply. the provisions of the Service Agreement.

POWER OF THE COMMANDER.
The ship's commander has full authority to do so. to proceed without a pilot, to tow and assist other ships under any circumstances, to deviate from the ordinary route, to touch any port (whether or not it is on the ship's itinerary) to transfer the passenger and his baggage to another ship for continuation of the trip. The carrier and the ship's captain on his behalf have the right to to refuse boarding to anyone who is, at its sole discretion, in health conditions that do not allow them to undertake the journey. In the event that the Captain refuses the passenger boarding for a justified reason, the Carrier will be liable for the passenger's departure. only required to reimburse the cost of the passage ticket. Furthermore, the Carrier and the ship's Captain on his behalf have the right to do so. to disembark during the journey, in any intermediate port, the passenger who is in health conditions that do not allow the continuation of the journey or that cause danger or disturbance to other passengers or crew. The passenger is subject to the disciplinary powers of the ship's Master for all that pertains to the safety of the ship and navigation. The Carrier and the Captain of the ship will have the right to to carry out any order or directive issued by Governments and Authorities; of any State or of persons who act or claim to act on behalf or with the consent of such Governments or Authorities; or any other person who, according to the conditions of the ship's war insurance cover, has the right to issue such orders or directives. All actions and omissions carried out by the Carrier or by the Captain, in execution or as a consequence of such orders or directives, will not be considered breaches of the contract. The disembarkation of passengers, baggage and accompanying vehicle in accordance with the regulations. to such orders or directives, releases the Carrier from any liability; for the continuation of the journey or the repatriation of passengers.

LIMITS OF LIABILITY.
Responsibility of the Carrier for the loss of human life, for bodily harm and/or for loss or damage to luggage, accompanying vehicle, valuables, personal effects and/or other property of the passenger cannot be accepted by the Carrier. in no case exceed the limits established by the Athens Convention of 12/13/1974 as amended by the London Protocol of 11/01/2002 and/or by the Italian Navigation Code and/or by other applicable Italian and international legislation in the sector .

DISCIPLINE ON BOARD.
The passenger is required to strictly observe the on-board discipline and to comply with the regulations in force for maritime transport and in particular those relating to navigation safety. It's no smoking on board in all covered areas. The on-board staff is legitimately appointed to supervise compliance with this prohibition and to report any non-compliance to the competent authorities; in accordance with Law 3 of 16/1/03 and the related implementing agreement of 12/16/04. Failure to comply with a legal provision, ship's regulation, order or regulation of the Authorities in matters of safety – punished in accordance with to the civil and penal laws in force. In compliance with the in accordance with the current anti-terrorist regulations (ISPS), passengers may at any time be subject to an inspection of their luggage, vehicle and/or request to show identity documents; by the ship's officers.

BOOKING, PURCHASE AND ISSUE OF TICKET.
The ticket can be can be purchased through the www.grimaldi-lines.com website, Grimaldi Lines call centre, Grimaldi offices and agents, travel agencies and web operators. Tickets are issued upon payment of the total amount due. If a reservation with deferred payment is envisaged, in the absence of confirmation and payment within the deadline set, the reservation is void. In compliance with safety regulations, to book or purchase a ticket, the following must be indicated: name and surname, date of birth and document number with relative expiry date, for each passenger, including children of any age; make, model and license plate of the accompanying vehicle. The data entered in the ticket must correspond to the passengers and vehicles travelling, otherwise it may be lost. be denied access on board. The ticket (contract of carriage) can be be issued in paper or electronic form. At the time of check-in, in order to receive the boarding pass, the passenger must have a passport. show the ticket or communicate the file number (booking), without prejudice to the provisions of art. 399 code nav.

TARIFFS.
The rates relating to the services offered can be consulted on the website www.grimaldi-lines.com in the purchase form. Rate increases or decreases do not affect bookings already booked. perfected or otherwise optioned. In case of online purchase, following the passenger's selection of the quote, the fare is not included in the price. subject to change during the ticket purchase process. In the case of promotions, the passenger can proceed with the purchase of the ticket by paying the discounted price (Special Fare - non-refundable) or the full price (Standard Fare - refundable in the event of cancellation within the limits and under the conditions set out in paragraph 23).

CAB ASSIGNMENT.
In order to optimize the allocation of cabins, the Carrier reserves the right to assign passengers a cabin with a lower number of beds than that selected at the time of booking/purchase, it being understood that, with the exception of the number of beds – in any case not less than the number of passengers booked – the accommodation assigned will have the same characteristics as the one booked in terms of category, size and price.

TRAVEL DOCUMENTS.
All passengers, including children and infants, must be in possession of an identity document; valid upon check-in at the port. Otherwise, boarding will be canceled. refused, without the right to a refund of the ticket. It will not be under no circumstances is boarding permitted with mere self-certification pursuant to Presidential Decree 445/2000. In case of travel on the national territory, it is necessary to the identity card is sufficient; or the exhibition of one of the identification documents deemed equivalent by article 35, paragraph 2, of Presidential Decree no. 445 of 28 December 2000. In the event of travel to Schengen States, the interested party must always be in possession of a document recognized as valid for crossing borders: identity card; valid for expatriation or passport. In case of travel to non-Schengen foreign countries, the following documents are considered valid: the passport. Please refer to the website www.poliziadistato.it/articolo/24725 for details of the necessary documentation. Passengers who do not have Italian citizenship are invited to consult the Authority competent authority of the country of origin. Before embarking on the journey, the passenger must have make sure you have all the necessary documentation to disembark at the port of destination; the Carrier will not answer any questions. any refusal by the local Authorities.

CHECK-IN AND EMBARKATION.
The passenger must show up for check-in at least two hours before departure (from/to Tunisia and Morocco three hours before), except in exceptional cases promptly communicated by the Company. If the passenger does not show up within the aforementioned time limit, he loses the right to board, even if he has a ticket. Check-in can be delayed. take place at the ticket office with delivery of the boarding pass, or on the square in front of the ship (fast check-in) with the possibility of to print the boarding pass at the totems on board. The order of embarkation of the vehicles is established by the Master of the Vessel and/or by his subordinates and employees, as well as such as the place where the parking is to be done.

EMBARKATION OF MINORS.
Minor passengers must be in possession of an identity document; individual currently valid, in accordance with the provisions of EC regulation no. 2252/2004. (see § TRAVEL DOCUMENTS). Passengers under the age of 14: can only travel if accompanied by an adult. If it is not a parent (or guardian), a declaration signed by the parents/guardians must be delivered to the Captain of the ship or to the Purser, with which they entrust the child to the designated companion, who will be responsible for it. responsible for all legal purposes. The identity documents must be attached to this declaration. valid documents of both parents/guardians and, in the case of non-EU citizens, the residence permit in which the child is registered; Underage passengers, over 14 years of age: may be admitted on board the vessel provided deliver a release letter signed by both parents, with their respective identity documents, to the Captain of the ship or the Purser on board. attachments, in which they declare to assume all responsibility for any damage to the person and/or caused to third parties. Under no circumstances will the Captain of the ship and/or other crew member take over the responsibility. the custody, and consequent responsibility, of the minor on board the ship. It is understood that the passenger will have the the burden of obtaining all the necessary documentation required by the country of destination and the Carrier assumes no responsibility for this. in the event that this documentation should be considered insufficient by the Authorities; in the port of destination.

EMBARKATION OF PREGNANT WOMEN.
Women in advanced pregnancy, more than 6th; month, they will be able to travel only if they have a medical certificate authorizing travel, issued no longer than 7 days before departure. In the event of a high-risk pregnancy, the pregnant passenger will have to pay a ticket. be equipped with a medical certificate authorizing the trip regardless of the months of pregnancy. The passenger’s boarding will not be possible. in any case permitted if the birth is expected in the 7 days following departure or has occurred in the previous 7 days. The faculty remains unaffected. the Master of the Ship to refuse boarding of the passenger if her conditions or other circumstances, in her unquestionable judgement, do not allow her to undertake the journey in complete safety.

EMBARKATION OF MOBILE PEOPLE’ REDUCED.
Reservations and tickets are offered to PRMs under the same conditions as all other passengers, at no additional cost. The Carrier and the terminal operators will make every reasonable effort to guarantee suitable assistance to PRMs during the embarkation and disembarkation phases and on board the vessel. It is responsibility of the PRM to report in writing, together with the purchase of the ticket or at least forty-eight hours before the assistance itself becomes necessary (24 hours before for the Lines under the Agreement), their specific needs for accommodation, seats, the services requested or the need for to transport medical equipment. The request for assistance must be sent to the Company at info@grimaldi.napoli.it. The PMR will have to show up at the port at the agreed time, and in any case at least 60 minutes before the departure time (30 minutes before for the Lines under the Agreement). In order to guarantee priority boarding of PRMs with accompanying vehicles, and to assign the dedicated parking space on board, it will be necessary It is necessary to show up at the port two and a half hours before boarding (three and a half hours before if traveling to/from Tunisia). After the aforementioned term, dedicated parking and priority boarding cannot be guaranteed. Once arrived at the port, the PMR can be transported. go to the PMR Grimaldi Lines ASSISTANCE desk or go directly to the embarkation square by car with the four arrows on, waiting for an employee to provide the type of assistance you need and indicate where to park the car on the garage deck, to achieve more the lifts comfortably, providing the onboard wheel chair if necessary. The ground ticket office, which carries out check-in, will deliver the ticket. to PRMs who embark with their own vehicle an adhesive coupon to be affixed to the vehicle. Upon arrival on board, these vehicles will be directed in priority towards on-board parking areas intended for them, which allow full mobility. of PRMs and easy access to passenger areas. If it is strictly necessary pursuant to article 8 of the European Regulation n. 1177/2010, the Carrier may require the PRM to be accompanied by another person capable of providing the necessary assistance. In this case, the companion is carried free. If for justified security reasons and/or due to the design of the ship or the infrastructure and equipment of the port (including port terminals) it is absolutely not possible to allow the embarkation, disembarkation or transport of a PRM in safe conditions safety or concretely achievable, the Carrier may refuse the booking and/or issue of the ticket and/or deny boarding, giving immediate communication of the reasons. PRMs who are denied boarding, for the reasons mentioned above, have the right to choose between reimbursement or alternative transport (as soon as possible or at a later date of approval). In compliance with the applicable legislation and in particular pursuant to EU Regulation no. 1177/2010 and EU Regulation no. 392/2009, the Carrier ensures compensation for damage deriving from the loss or damage to the mobility equipment; or other specific equipment, used by PMR, if the harmful event is attributable to its fault or negligence. In order to be able to request compensation for damages, passengers can send a written request to the Company by e-mail to customer@grimaldi.napoli.it, or by registered ordinary mail and certified e-mail, possibly using the appropriate form. complaint form on the Company's institutional website. In case of need, the Carrier will carry out the necessary procedures. every effort to rapidly provide adequate temporary replacement equipment. On board, assistance to PRMs is provided; ensured by the Commissioner or other appointed person. The on-board personnel chosen to assist the PRMs must be trained. always wear on your arm, and in a visible way, the white/blue band bearing the wording ASSISTANCE, so that; can easily be recognized by passengers. In the event of an emergency, the person in charge helps the PRM to reach the meeting point and the boarding points. Reaching the ship decks is a matter of course. facilitated by the presence of lifts equipped with luminous keyboards, audio and appropriate keys for blind passengers. Cabins equipped for PRMs are available on board the ships, in compliance with current reference legislation. In public areas, the paths leading to the main on-board services are highlighted by tactile guides. There are also dedicated and equipped toilet facilities for PRMs. On board the ships there are places reserved for PRMs, highlighted by identification plates and equipped with equipment for fixing wheelchairs.

DRIVERS.
By chauffeur we mean the driver of a commercial vehicle embarked on the ship. There can be up to two drivers for each vehicle. The price of the passage & egrave; established by the Grimaldi Goods Office and must be included in the bill of lading, together with the name and surname of the driver. The latter must be in possession of the identity documents required for travel and for disembarkation in the country of destination. For the purposes of SOLAS and Decree 10/13/1999, drivers are assimilated to passengers.

AS ACCOMPANIED VEHICLES.
It is Only one accompanying vehicle is permitted for each passenger. Is not serious; no reimbursement is due for the non-embarkation of the vehicle containing goods intended for sale. All commercial vehicles with or without a driver must travel as goods, except for tourist buses that accompany groups of passengers. If the vehicle belongs to a booking code different from the one indicated on the ticket, the passenger must pay the difference between the lower categories. change fees. Otherwise, he loses the right to board and does not receive any refund. The vehicle followed is embarked and disembarked by the passenger, who, once parked in the place indicated by the person in charge on board, is required to switch off the engine, engage the gear, apply the handbrake and lock the key. Access to the garage area remains forbidden during the entire crossing. Non-running vehicles cannot be embarked as passengers and will have to travel as cargo. It is when embarking, it is obligatory to declare whether the accompanying vehicle is equipped with natural gas or LPG fuel system. The methane fuel system must comply with all current regulations on the subject and this compliance is must be duly certified in the vehicle registration certificate. During the time the vehicles are stowed on board, the shut-off valves of the methane tank must remain closed. The passenger must be in possession of all the documents necessary for the disembarkation and customs clearance of the vehicle in the port of destination. In case of incompleteness of said documentation, the carrier declines all responsibility. All possible costs and expenses deriving from the embarkation, disembarkation and customs clearance of the vehicle are the responsibility of the passenger. Any damage caused by the vehicle to the ship and/or third parties must be compensated directly by the passenger who caused them, or through his insurance. The passenger will be able to however, at any time be invited to sign a declaration of responsibility; of damage before disembarking from the ship. It is advisable to take out an insurance policy to cover any damage that may occur during maritime transport for which the Carrier cannot cover any damages. be held responsible. In fact, the latter will only be liable for damages deriving from his direct responsibility; and within the limits established by the Italian Navigation Code or by any applicable International Convention. The classification of the vehicle categories is the same as the classification of the vehicle categories. carried out by the Carrier and is available on the website www.grimaldi-lines.com in the purchase form.

BAGGAGE.
Only packages containing personal effects are accepted as baggage. Without prejudice to current safety provisions, it is not necessary to do so. dangerous and harmful goods are permitted. The passenger is please always carry with you the luggage necessary for the crossing since the garage decks remain closed during navigation. If you travel with cabin accommodation, you are entitled to bring only one suitcase; if yes, it is chosen an accommodation in an armchair or deck passage, it is necessary; possible to bring with you; only a hand luggage of modest dimensions. Responsibility of the Carrier for the baggage cannot be in any case exceed the limits established by the Athens Convention of 12/13/1974 as amended by the London Protocol of 11/01/2002 and/or by the Italian Navigation Code and/or by other applicable Italian and international legislation in the sector , and always within the limit of 30 kg per person for unchecked baggage, including any baggage placed in or on the accompanying vehicle or deposited in a ship's luggage compartment where it exists (pursuant to article 410 of the Italian Navigation Code). The Carrier is not in no way responsible for any theft, loss, misplacement or damage to jewellery, money, documents, manuscripts, valuables and valuables, wherever they are kept on board. In the event that the passenger realizes that he has lost personal effects when he is on the road; still on board the ship will be able to; contact the Reception directly to report the loss. In the event that the objects are not found, or in the event that the passenger should realize that he has left a personal object on board when he is in the car, already disembarked from the ship, he will be able to; make a report to the appropriate Company office by sending an e-mail to customer@grimaldi.napoli.it. The report of the loss must be be sent within one week of the passenger's disembarkation date. In no case will the Carrier be required to pay any compensation in the event of failure to find.

PET.
Pets listed in Annex I of Reg. (EU) n. 576/2013. Each ship has a certain number of places in the cages; alternatively it will be It is possible to have the animal travel in the cabin with the owner, by purchasing the on-board service called pet in cabin. Animals that are not inside the kennel or special case cannot access the armchair room or common rooms, but only on the external decks of the ship. Dogs must always be kept on a leash and wear a muzzle; failing that, it is possible to refuse boarding. Is not serious; the presence of animals is allowed inside the vehicles followed during navigation. The passenger must provide food for his pet. The passenger must personally look after the animal and is required to take care of the animal. obliged to remove excrement, or other, produced by it. Any damage to the ship, to people or things caused by the animal must be compensated on the spot by its owner. The passenger is responsible for vaccinations and all the documentation necessary to travel and to disembark in the country of destination. For national routes it is registration in the canine registry is required (registered microchip), the certificate of good health issued by the veterinary surgeon. For transport between countries in the Schengen area or from a Schengen country to a non-Schengen country, it is necessary to pay a fee. European passport (PET) is required. Dogs, cats and ferrets entering the EU from Tunisia and Morocco must be identified by a clearly legible microchip or tattoo if applied before 03/07/2011. The documentation to be presented on boarding is required. the following: health certificate compliant with Annex IV of Implementing Regulation (EU) No. 577/2013; copy of the certificate with the animal's electronic identification data; copy of the certificate with the data of the vaccination against rabies. In addition to the rabies vaccination, these animals must undergo the so-called “antibody titration”. For updated information on the transport of pets, it is advisable to always consult the website of the Italian Ministry of Health and the website of the European Union before making the purchase and before starting the trip. If a passenger shows up at check-in with an animal that is not shown on the ticket, the port agent will verify the animal; the availability of of seats used on board and will cash in & agrave; the consideration, by issuing a ticket. Blind passengers will be able to travel accompanied by their guide dog, on the basis of the provisions of national (law 25 August 1988, n. 376), international and community legislation (article 11.5 of EU Regulation n. 1177/2010) without additional costs . The guide dog will be able to travel in the cabin with the passenger. The presence of the guide dog must be be reported at the time of boarding.

CURRENCY.
The on-board currency is ‘ the euro. There is no Currency Exchange. Checks are not accepted.

INSURANCE.
The Shipowner and the Carrier have insurance issued by the P&I Club solely with regard to their liability; to third parties. It's It is possible to take out a multi-risk insurance policy to cover medical expenses, damage or loss of luggage, travel cancellation costs and more. For more details and to check the scope and limits of operation, please contact us. of coverage, also in relation to the protections already provided; required by law, consult the dedicated page and the information set available here: https://www.grimaldi-lines.com/it/insurance-nobis/

CANCELLATION OF THE TICKET BY THE PASSENGER.
The cancellation of the entire ticket or of some items of the same (reduction in the number of passengers, cancellation of vehicle, accommodation, pets) must be notified in writing to the Carrier to the e-mail address info@grimaldi.napoli.it, directly or through the intermediary with whom it is received. the ticket has been purchased (e.g. Travel Agency). For tickets with special fares, cancellation does not give a refund. right to any refund unless otherwise provided by the conditions of applicability; of the special offer. For standard fare tickets, the cancellation of the entire ticket, or part of it, gives right to a refund of the value of the entire ticket or of the canceled items, subject to the application of the following penalties:

10% of the value, plus; fixed fees, up to 30 calendar days before departure;

30% of the value, plus; fixed fees, from 29 to 7 calendar days before departure;

50% of the value, plus 50% of the value. fixed fees from 6 to 2 calendar days before departure;

100% of the value, plus; fixed fees, from the day before and/or for no-show for boarding.

Requests to cancel a Standard fare ticket will not be accepted if it has already been booked. been subject, twice, to a change of date, time, line. Meals on board, the pet in the cabin and the pre-purchased shuttle bus service are refundable, with the exception of cases of cancellation made the day before departure or no-show for boarding (100% cancellation fee). Tickets with Convention are refundable according to the aforementioned conditions if in the standard fare regime, otherwise they will not be refundable. No refunds are given. due for missed boarding due to refusal by the authorities; or lack of/inadequacy of the passenger's or vehicle's document. It is It is possible to take out an insurance policy to cover the aforementioned penalties. for cancellations. For more details and to check the scope and limits of operation, please contact us. of coverage, also in relation to the protections already provided; required by law, consult the dedicated page and the information set available here: https://www.grimaldi-lines.com/it/insurance-nobis/

 

CHANGE OF TICKET BY PASSENGER.
Within the limits and conditions set out below, both standard fare tickets and special fare tickets can be modified at the request of the passenger, by writing to the Carrier at the e-mail address info@grimaldi.napoli.it, directly or via the intermediary with whom it is the ticket has been purchased (e.g. Travel Agency). It is modification of the departure (date, time and/or line) and modification and/or addition of passengers, vehicles, accommodation, pets or services is permitted, within the limits of passenger seats and garage spaces available on board (variable according to the date and sea line). Is not serious; modification of the rate level (standard rate or special rate) chosen at the time of purchase is permitted. If the modification results in an increase in the original fare, the passenger is entitled to the same. liable to pay the fare difference. In case of departure change, the change costs of 30.00 euros will also be applied. If the new trip costs less, the fare difference is refunded in case the ticket change is made. carried out through the same channel with which it was sent. the first purchase was made. The Carrier reserves the right to to launch extraordinary promotional campaigns limited in time, during the course of the season, whose tickets may be non-changeable, as well as non-refundable, or may be subject to the various variation and/or cancellation conditions specified in the relevant conditions of applicability; of the special offer. Modification of departure (time, date, line) All tickets issued at both standard and special fares may undergo a variation by the passenger of the time, date and ports (of departure and/or arrival), provided that the change is requested within 2 days of the departure date indicated on the ticket to be changed and only in the case of the simultaneous purchase of a trip already booked; available for sale. This type of modification involves the payment of € 30 of change costs and any fare differences, if the new trip has a higher cost than the previous one. If the new trip costs less, the fare difference is refunded in case the ticket change is made. carried out through the same channel with which it was sent. the first purchase was made. This type of modification can performed up to a maximum of 2 times. Modification of a product (name, accommodation, vehicle) These types of modifications can be requested up to the day of departure and also at the port ticket offices. There is no change fee, but it is applicable. necessary to pay any tariff adjustment (if the new product costs more than the previous one). The variation is; subject to availability; of the requested product. With the exception of Tunisia and Morocco lines: for tickets issued with the special fare Discount on the return Tunisia and Discount on the return Morocco, the name change can be changed. only be requested up to 2 days before the outward journey. NB: for tickets purchased before 30 December 2022 (included), changes to the departure date made after 31 December 2022 involve the adjustment of any premium paid for the purchase of the NOBIS multi-risk insurance policy. Therefore, the passenger will be charged. required to pay the difference between the amount of any premium paid and the amount of the new premium (to view the new amounts of the insurance premium: https://www.grimaldi-lines.com/it/sicurezza-nobis/) . Addition of passenger (adult/child/infant), vehicle, pet, service (meals, pet in cabin, Naples-Civitavecchia-Naples shuttle bus) These types of changes can be requested up to the day of departure and also at the ticket offices of the ports. There is no change fee, but it is applicable. It is necessary to pay the cost of the additional passenger, of the new vehicle (and any fixed fees), of the animal or of the service at the rate in force at the time of the change. The modification is subject to availability – of seats on board, or of the requested service. Only in the case of adding the shuttle bus service from Naples to Civitavecchia and vice versa, must the effective operation of the shuttle be verified? by contacting the number 081.496.444 in advance. NB: for tickets purchased by 30 December 2022 (included), the addition of a passenger made after 31 December 2022 involves the application, in respect of that passenger, of the new premium envisaged for any purchase of the policy NOBIS multi-risk insurance (to view the new conditions of the multi-risk insurance: https://www.grimaldi-lines.com/it/insurance-nobis/). No differences will be due for passengers booked before 30 December 2022. The Company reserves the right to launch extraordinary promotional campaigns limited in time, which may limit or improve the aforementioned conditions. These variations are specified in the conditions of application of the special offers.

DELAY OR CANCELLATION OF A TRIP.
In the event of cancellations or delays, the Carrier guarantees full compliance with all the obligations deriving from current legislation and, in particular, from EU Regulation No. 1177/2010 and the resolutions adopted by the Regulatory Authority. of Transport Regulation. In particular, in the event of a delay, the Carrier informs the passengers of the situation and the estimated time of departure and arrival as soon as possible and in any case no later than 30 minutes after the scheduled departure time. If passengers miss a connection due to a delay, the Carrier will make reasonable efforts to inform passengers of alternative connections. In the event of cancellation of a journey or delay of more than ninety minutes with respect to the scheduled departure time, the Carrier offers the necessary assistance, and passengers can choose between:

alternative transportation to the final destination on similar terms, as soon as practicable and at no surcharge;

refund of the ticket price and, where appropriate, free return to the first point of departure indicated in the contract of carriage, as soon as possible.

In the event of a delay in arrival at the final destination, in the cases provided for by EU Regulation no. 1177/2010, the customer will be able to make a request for financial compensation. The minimum threshold below which the economic compensation is not payable. expected – of 6 (six) euros. For a complete description of passenger rights, please refer to the dedicated section of the website.

 

COMPLAINTS.
Passengers wishing to submit a complaint to the Carrier pursuant to EU Regulation 1177/2010 can send it within two months from the date on which it is received; the service was or should have been performed. Within one month of receiving the complaint, the Carrier must notify the passenger that the complaint is approved. been accepted, rejected or was; still under consideration. The time required to definitively respond to the complaint should not be exceed two months from receipt of the same. Complaints can be sent in Italian and/or English:

– by e-mail to the address: customer@grimaldi.napoli.it

 

– via certified mail to the address: grimaldieuromed@legalmail.it

 

– by ordinary / registered mail to: Grimaldi Euromed SpA, via Marchese Campodisola n. 13, 80133 Naples.

 

The complainant will be able to use the appropriate form that can be downloaded from the website www.grimaldi-lines.com, in the Complaints section, or send a communication containing at least:

 

the user’s identification references (name, surname, address) attaching a copy of the identity document; and the identification data of any representative, in this case attaching the proxy;

the identification references of the journey (date, time of departure, origin and destination) and of the transport contract (reservation code or ticket number);

the description of the inconsistency of the service with respect to the requirements defined by European or national legislation and by the general conditions of transport.

In case of failure to respond to the complaint within the terms set out above, where the complaint has been submitted in a complete manner and in the manner indicated above, or in the event of a response deemed unsatisfactory, the passenger may:

 

use the out-of-court dispute resolution procedure by initiating a conciliation procedure before the Chamber of Commerce of the passenger's place of residence and/or domicile;

submit a second instance complaint to the competent Authority; of the Member State of the European Union in whose territory the port of departure is located, or the port of destination if the port of departure is located in a country that does not belong to the European Union, according to the procedures indicated by the competent Authority; (for Italy, the Transport Regulation Authority, see https://www.autorita-trasporti.it/trasporto-via-mare-e-per-vie-navigabili-interne/; for the other Member States, see https://ec.europa.eu/transport/sites/transport/files/themes/passengers/maritime/doc/2010_1177_national_enforcement_bodies.pdf ).

In the event of delay in responding to the complaint by the Carrier, if the port of departure is located in Italy (or the port of destination if the port of departure is located in a country that does not belong to the European Union), the passenger will have right to automatic compensation as provided for by measure no. 5 of the resolution of the Authority of Transport Regulation n. 83/2019 available on the Authority's website, at the following link: https://www.autorita-trasporti.it/wp-content/uploads/2019/07/All.-A-delibera-n.-83_2019.pdf< /div>